"I have the privilege of working directly with Heather Carter and her team. We engaged Prospect Connect when Toople.com were at an operational cross roads. They are not your traditional contact centre, they are truly unique. Through innovative methods of working, we have established a successful partnership that is enabling us to experience rapid growth and increase our sales. As a trusted strategic growth and planning partner, Prospect Connect are delivering an effective, integrated and consultative sales and marketing managed service for our business. Over a short period of time they have achieved 100% of sales performance with just 20% FTE of the previous call centre we engaged with. In challenging circumstances, Heather brings leadership, drive and does everything with real zest and enthusiasm. Her willingness for accountability provided us with confidence, and by insisting on real partnership demonstrated that Heather is a professional of the highest integrity that I am only too happy to recommend. Heather, as part of the successful management structure at Prospect Connect, brings real insight and pragmatic integrated marketing techniques that bring real value and benefits. Heather is diligent and personable – two qualities that define her completely. As a creative thinker who possesses a can-do attitude, Heather is a pleasure to work with. Our relationship with Prospect Connect and Heather is ongoing but the basis is there for a successful long-term partnership together. I have no hesitation in recommending their services to any business that it is looking to grow their sales revenues and increase their bottom line."