Profound helps B2B and B2C brands deliver value at pace. Many businesses struggle to quickly gather and then effectively bridge customer insight into digital improvement. They do the whole piece - identifying the right target personas, surfacing which behaviours on their customer customer journey to influence, and then implementing new digital technology and UX design. This is why they're different - their process gives you the confidence that all your decisions are customer-evidenced - from UX design to content, to prioritised system choices. They then use next-generation platforms to implement an integrated, future-proof platform that will handle all your evolving customer experience needs. And they do this at pace - typically delivering value within three months.
“The retail sector had a wake-up call when COVID-19 hit and we realised how important having a highly effective ecommerce offering alongside the retail stores had become. It was also an opportunity to seriously advance our online presence by replacing our platform, which was no longer fit for purpose. We needed an immediate fix, coupled with a long-term plan and a partner to guide us and stay with us on the journey. All our decisions were vindicated when we had our best-ever Black Friday sales that we were then able to fulfil on-time. Profound and Gradient Edge were key to the whole process - they helped us not just transform digitally, but also transform our thinking, and this has had a direct, positive effect on our strategy and resulting revenue.”
Read Profound Reviews, Testimonials & Customer References from 8 real Profound customers.
Browse Profound Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Profound.