“As a busy valuation and auction house located across Australia, Hymans Valuers and Auctioneers has been employing the services of contract telemarketers for decades. As labour costs increased, we also noticed a reduction in quality of the temp staff we were being sent by local providers. Having already built a strong business relationship through other dealings with the team, we were excited to find out more when they put their staff forward as potential telemarketing candidates. Within a very short trial period, the team were not only reaching the goals we set, but absolutely surpassing them. Considering the type of telemarketing we undertake, we were initially unsure about using an offshore team to complete the work: our calls go out to all types of companies across Australia, from multinational corporations in capital cities to farmers and sole traders in remote locations. However, ProfitMaster worked closely with us to source the right staff. Through regular feedback and open communication the ProfitMaster team have developed a solid understanding of our needs, and their support has been excellent. We have been so happy with the service that we brought on a full time staff member in November last year. Since then, her role has developed from telemarketing into office support, including data processing and general administration. In early 2016 we expanded our offshore team to include a bookkeeper. Our offshore team members are diligent and conscientious, and have integrated well into the Hymans team. We would not hesitate to recommend ProfitMaster for any telemarketing or office support needs.”