“Here at TUI, we’ve had a strong relationship with Premier CX for several years which has been vital in enabling us to adapt to change and update our customers at a moment’s notice. Our relationship with Premier proved invaluable during the Pandemic when we relied on our account managers and creative assistants to offer insight and produce high quality, bespoke messaging to keep our customers fully informed during the ever-changing climate. Recently, when the main pandemic related restrictions had been lifted, Premier came to us with some ideas to help reshape our telephone messaging infrastructure. Premier provided us with a comprehensive consultancy and collaborated with us to design a tailored system which provides our customers with the personal touch we all look for when booking a getaway.”