“We’ve partnered closely with Premier CX on several projects and found them so helpful and knowledgeable, creating the video was no different, it was really smooth and straight forward. Premier CX listened to our concerns and incorporated everything we wanted to include, they took each of the stages within the Online Housing Portal and quickly created an easy to follow, step-by-step guide using our own system visuals. We’ve already been able to use the video in our contact centre, our advisors send out the link via email and it’s available to watch via our website too. Thanks to our Premier CX video we have reduced our AHTs and it’s made a huge difference to our wait times as advisors no longer have to talk through each step with the caller.”