"Working with Premier CX is always a delight, they’re supportive, responsive, and full of fantastic ideas. When we began discussions to implement a bot in our IVR, their approach made us feel at ease and confident. The meetings, flow designs, language and every aspect of the project was well thought out, and on-brand! Delivery was well within target too, allowing us to go live in time for peak. This took a potential huge strain off our agents, and within the first month the bot handled anywhere between 6% and 15% or more than two and half thousand calls – calls which didn’t need an agent.”