“We find the secret to a successful implementation is ensuring that both the customer and the vendor know what their responsibilities are. That’s what our Implementation Strategy Workshop is all about. Once this workshop is complete, the customer’s information technology team should have a clear understanding of the timelines, dates, and expectations of both the customer and SIT. This is where subjects like disaster recovery accommodation and training are put into the project plan. We’ve found this experience dramatically increases the likelihood of a successful implementation.”