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InfoStrat is one of the nation's foremost leaders in IT Services focused on Microsoft technologies. InfoStrat has provided IT Consulting Services on over 1000 customer projects. InfoStrat consultants hold over 150 Microsoft technical certifications and are experts in .NET application development. InfoStrat developed the Microsoft Grants Manager Plus and Stimulus360 solutions and implements solutions for state and local governments, including some of the largest states, cities and counties in the nation.
KPI Partners provides strategic guidance and technology systems for clients wishing to solve their most complex and interesting business challenges involving cloud applications and big data. KPI works with both corporate technology departments and corporate business units to develop value-added solutions, not just new technology deployments.
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
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