“We were looking for a balanced scorecard with metrics that would provide holistic insight rather than fixating on one or two measures because, for example, we do not want to maximise velocity at the expense of quality. We want to be able to weigh opportunity costs with all the information …

“The TalkTalk Board is highly data-driven. We require KPI’s from all areas of the business to manage effectively. Technology delivery was an area that lacked a ‘balanced scorecard’ of metrics to share with the C-suite. Plandek provides those metrics whilst also enabling the delivery team (from squad level upwards) to …