"As a start-up company, we wanted to get all our processes in place from the outset, with a claims management system that was able to wrap-up every aspect of every claim into an easily manageable package. The PJ Web team carved out the ideal solution with MetrixTM. It's proved to be a formidable success and remains the cornerstone of our operations. The volume of work that passes through our door is growing weekly which means that we've increased our workforce from 1 member of staff in 2010 to 40 by 2014. Turnover in our first year of operation was £860,606 and this has grown to a current annualised turnover of £8,000,000 – whilst retaining a profit margin of 20%. We simply couldn't have done this without MetrixTM as our core business tool. Relationships with clients and customers alike are very strong because of the service we deliver. Our insurer clients value us highly because they can outsource their claims handling in the knowledge that their customers will have a superb customer experience. In fact customer satisfaction levels are currently running at 98% - so we truly have the perfect business scenario."