Pimcore FAQs

    • Who is Pimcore best for - their role(s) within what kind of companies.

      Pimcore primarily addresses roles such as product managers, digital marketers, data stewards, IT administrators, and developers. Product managers leverage Pimcore for product data enrichment and multichannel distribution. Digital marketers use its CMS and DAM capabilities for brand consistency and omnichannel content delivery. Data stewards and IT administrators manage data quality and governance across systems, while developers benefit from its open-source, API-driven architecture for customization and integration with existing systems. Together, these roles utilize Pimcore to streamline data management, improve operational efficiency, and enhance customer experiences.

    • How does Pimcore benefit them?

      Pimcore PIM provides the consolidation of data, which results in decreased-time-to-market. A central repository of all product data provides omnichannel enablement for enriched user experiences.

      Pimcore MDM platform enables enterprises to centrally manage their master data, thus reducing data silos, errors and increasing operational efficiency. It is multi-domain and multi-vector compatible, for organizations of any size and in any industry.

      Pimcore DAM helps you integrate, consolidate, and manage any type and any amount of digital assets. The platform provides a powerful central repository for managing digital assets like images, graphics, documents, and videos. It enables you to deliver outstanding experience by distributing any data to any output channel and reach a faster time-to-market.

      Pimcore CMS/UX helps enterprises seamlessly integrate content and commerce. The open-source platform enables enterprises to create demanding rich digital and personalized experiences within one user-friendly environment for all their output channels at once. With its award-winning single-source and multi-channel publishing functionalities, it’s the most productive CMS and marketing platform.

      Pimcore eCommerce platform creates best-in-class eCommerce ecosystems to build outstanding B2B and B2C eCommerce experiences. Pimcore's complete eCommerce ecosystem dramatically reduces your time-to-market and delivers a substantial ROI as it integrates eCommerce, PIM/MDM, CMS, and DAM in a single, consolidated platform.

    • How technical do users need to be to use Pimcore's software?

      Pimcore solutions get exactly tailored to customer requirements and are therefore very user-friendly and easy to use with minimum to no IT intervention. The high degree of customization allows non-technical users to work with the software comfortably and they require no technical skills at all. An easy to use context-sensitive navigation interface provides a solid foundation with generic functionality for all kinds of web applications and allows rapid application development and building customer solutions fast. Pimcore is built for developers and empowers them to build great digital experiences easily. Pimcore is not an ‘out-of-the-box’ software product. Initially, you will need a developer to get started.

    • What makes Pimcore a leader in this space?

      Below are some of the key features that make Pimcore a leader:

      • Compounding PIM, MDM, CMS, DAM, and eCommerce in a single, consolidated platform.

      • Fully supports workflow management while processing data.

      • Provides multilingual support for CMS, eCommerce, and PIM.

      • Flexible data modeling is key to Pimcore PIM.

      • Have a centralized platform to manage all business information, thus reducing data silos, improving data reliability.

      • It creates best-in-class eCommerce ecosystems to build outstanding B2B and B2C eCommerce experiences.

      • Have a flexible eCommerce framework for creating an outstanding digital experience.

    • Who are Pimcore's biggest competitors (3-5 companies)?

      Akeneo, Salsify, InRiver, Riversand, Adobe

    • How/why is Pimcore better than those competitors (or most others in their market)? What about Pimcore is unique, stronger, easier, etc.?

      Two key features that makes Pimcore better than the competitors:

      • Pimcore consolidates PIM, MDM, DAM, CMS and eCommerce in a single interface.

      • Pimcore enables companies to stay in full control of technology while innovating at a faster pace than the market.

      • Pimcore, unlike other vendors, does not charge extra for scaling – any amount of data, users, connected 3rd party systems and all features are included, all inclusive.

      • Pimcore adapts to your needs, processes and way to work, not the other way around. The framework is fully flexible and customizable by all means.

    • What kind of features can customers expect Pimcore to release in the near future? And longer term?

      In the near future, Pimcore customers can expect features that enhance automation, AI-driven data management, and deeper integration capabilities. Key upcoming features include:

      • Advanced AI and Machine Learning: Enhanced AI functionalities, such as AI-based image recognition, automatic tagging, or support for automation in classifications, will leverage partnerships (e.g., with Hugging Face) to improve data management.

      • Increased Automation: Pimcore aims to expand its workflow automation tools, allowing more sophisticated business processes to be created, tracked, and modified without extensive custom development. This will support complex workflows across PIM, DAM, and MDM modules.

      • Enhanced Cloud and API Capabilities: Continued development in API management and PaaS offerings will allow more seamless integration with external systems, supporting real-time data exchange and easier scaling on cloud environments.

    • Which popular or common software does Pimcore integrate with?

      Pimcore can easily integrate with any third-party software like:

      • ERP Software such as SAP, Navision and others.

      • eCommerce Software such as Magento, Hybris and others.

      • Experience Management software from Adobe, Sitecore and others.

      • CRM Software such as Salesforce, SugarCRM and others.

      • Marketing Automation Software such as Marketo, HubSpot and others.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Pimcore. If it's not simple, use broad estimates or ranges for typical setups.

      Pimcore's Enterprise Edition is offered on a flat-fee subscription model, meaning that its annual costs are fixed and do not vary based on the number of users, SKUs, data records, transaction volumes or other parameters. This model allows unlimited use of Pimcore's core functionalities across multiple instances, providing predictable costs for enterprises regardless of scale or data volume. Pimcore's subscription model for the Enterprise Edition covers the operation of staging and development environments. This includes a three-tier system (Development, Testing, and Production) for on-premise and privately managed cloud setups.

      Unlike the flat-fee model of the Enterprise Edition, PaaS pricing may vary depending on the infrastructure needs, including storage, compute power, and the specific requirements of each environment. This model allows for scalability in resource allocation, with costs adjusting based on the environment setup and usage level required by the client.

    • Does Pimcore offer a trial or free download available?

      There is no better way to see what Pimcore can do for you than to use it. Try it out for FREE and explore the PIM, MDM, DAM, CMS and eCommerce platform. The demo version can also be downloaded, to install it on premise or at a cloud hosting service of your choice: https://github.com/pimcore/demo

    • Does Pimcore offer any kind of training/education for their product?

      Wether your're experienced or new to Picmore. With the Pimcore Learning Hub, your go-to resource for enhancing your digital skills, we help you to get the most out of the platform. The Learning hub consists of two parts:

      Pimcore Academy: Advanced learning opportunities for those who are looking to deepen their technical and business skills. With a subscription you can access structured learning path and earn certificates to showcase your expertise.

      Explore Open Knowledge, a free resource focused on business growth through practical, use-case-based learning. Initially aimed at our Partner ecosystem, were planning to expand this to business users soon.

    • Describe the implementation process and timeline for Pimcore software.

      As software vendor we are not offering implementation services but do have a network of 180+ certified and experienced Solution Partners. They can offer the full implementation tailored to our clients requirements and needs.

    • What are the Pimcore support options? List all.

      As every Pimcore system and the data model, connected 3rd party systems and use cases are different, we don’t offer end user support. However our network of 180+ certified and experienced Solution Partners will be happy to offer support and maintenance services as required.

    • Do Pimcore’s solutions include AI?

      Pimcore features a premier AI assistant: The Pimcore Copilot transcends the traditional boundaries of digital management. Designed to streamline your digital ecosystem, it enhances productivity and propels decision-making to new heights. With its intuitive, context-sensitive actions, the Copilot delivers tailored functionalities that are configurable. Smoother content production and product text translations, combined with approval workflow chains, can easily speed up product description production significantly.
      Image-to-text and to attributes and matching or differentiating of similar products can support you with getting rid of repetitive tasks. Pimcore Copilot is freely configurable to enable AI powered next level product information management.

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