PhaseWare Tracker is tightly integrated with Outlook so you can use the Outlook email client and user interface to handle email between Tracker and your customers. PhaseWare: Incident management, ticket management, customer management, and knowledge management made easy.
"According to American Messaging manager, Steve Miner, the main reason they decided to purchase PhaseWare Tracker was because of the flexibility offered by the program. It was really the only system they considered which could be completely customized to meet their needs and requirements. Miner also estimates implementation of PhaseWare solutions has created a 50% improvement in support staff productivity."
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