PDS is one of the only remaining HCM vendors that offer our product in either a Cloud or on-premise deployment model. We offer customers options that allow them to choose the model that works best for them. Depending upon their preferences, customers may elect an on-premise implementation and, if appropriate, migrate to the Cloud whenever they choose.
Our product agility allows PDS to offer our customers Disaster Recovery services to assist in the event of a ransomware attack, equipment failure, weather event, or other natural disaster. PDS celebrates 50 years of delivering HR, benefits, and payroll solutions. No other HCM vendor has this level of seasoned expertise.
Unlike the majority of the HCM market, PDS offers choices. Instead of forcing customers onto one model, PDS offers deployment flexibility. Whether in the cloud or on-premise – customers choose their preferred method. The PDS Cloud provides a personalized approach to implementation versus the typical “black-box” approach. Customers can configure the system as they need and make it their own. From an end-to-end recruiting, human resources, benefits, and payroll management solution, or a full range of other HR services, PDS is building solutions for clients to match their specific needs in a personalized manner.
At PDS, our students train using live software in real-world situations. They learn the software within the context of day-to-day problems, not from a technical writer’s script. Our instructors use a hands-on, interactive model that stresses personal communication and builds a relationship between trainer and trainee.
Our training techniques earn rave reviews from our customers. Our customers train using live software in real-world situations. Our hands-on, interactive model allows users to achieve Vista® mastery by offering intensive training courses in all aspects of the software, including recruiting, onboarding, human resources, benefits and leave accrual, payroll processing, reporting, technical administration, and Vista EasyAsk.
Successfully implementing any HCM solution requires a detailed understanding of the organization undergoing the change and careful planning to migrate to the new business solution. Our HCM Professional Services staff are experts in Vista and understand the nuances of implementation and offer guidance on how to best adapt your needs to the new system. PDS employs the most seasoned, industry experienced HCM, Payroll, and Benefits specialists. The average PDS experience for the members of the Professional Services team is 10+ years. We have a fully trained, committed staff of customer support representatives, project managers, and HCM implementation specialists. Our implementation specialists work together with you to ensure that your implementation results in a long and mutually satisfactory partnership. Our methodology enables you to implement the PDS system on time and within budget, and to quickly recognize a return on your HCM investment. Our job is to make you look good!
Our support service aims to give you peace of mind. PDS goes to great lengths to care for our clients. We believe in intimate, one-on-one relationships between our service team and our clientele. We are obsessed with solving your problems.
Our support includes:
Direct access to our support staff
Free educational product and technical videos
Informative demos throughout the year
"Click-and-download" tax compliance updates
"Click-and-download" enhancements and updates (VistaFresh)
Online support tracking
Online technical assistance
PDS user group membership
Toll-free support calls:
8:30 a.m. until 8 p.m., Monday through Thursday (Eastern Time)
8:30 a.m. until 5 p.m., Friday (Eastern Time)
24/7 Emergency Support
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