"In what I now consider the old days, I’d have to go through everyone’s paper files to check their care notes or find information on a particular resident – now it’s all at my fingertips. Our old notes captured the routine of care, whereas now we capture the real story …

"I wanted to let you know what a wonderful tool this is. With my only brother living in America our conversations were me trying to recall all those little details to him. Since he has had access to MCM the dynamics of our relationship has changed. We can now just …