"With limited consistent information on how we were delivering our services we had a challenging role to say the least. Although there were corporate processes in place, and we collected the statutory PIs along with selected local indicators, there were no corporate arrangements for monitoring and reporting on performance and no measured way of being able to compare data in a meaningful and consistent format. Only limited information was available; action and risk planning was done by each department without a corporate framework, making it time consuming and complicated to produce overall corporate performance information."