“Incorporating the PCRS administration software into our workflow will enhance internal systems, allowing us to calculate losses in real-time, improve claims processes, and accelerate data entry and cancellations – streamlining our entire operation.”
"New Leaf Service Contracts has seen significant improvement in customer service productivity and efficiency. Customer service representative productivity increased 19% overall and average handle time for inbound calls has been reduced by almost a minute per call. We are pleased with the results."
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