Pagefreezer is for both public sector organizations (such as federal agencies, cities, counties, schools, and police departments) and private sector companies that need records of their website, social media channels, corporate chat, and mobile text data. Users are typically from IT, HR, Legal, and Marketing departments, but can include anyone who needs access to electronic records for compliance and litigation purposes.
Millions of conversations are taking place online every hour. And the content of all these conversations is incredibly important and valuable. Regulations in many industries and the public sector not only demand accurate recordkeeping of all content, but companies are also realizing the value of having access to complete, searchable electronic records—not only for evidence capture and litigation preparedness, but also for greater insight into how and why conversations are taking place. With so much data being generated across websites, social media channels, SMS/text messages, and collaboration platforms, keeping accurate archives of it all can be difficult. Pagefreezer provides a comprehensive solution that archives information in real-time, and gives organizations a simple and effective way to search and use collected data.
Users do not need to be technical at all. Pagefreezer offers an intuitive browser-based dashboard that allows users to search all archived data, view metrics, browse archives in the same look and feel as the original social media network, easily searchable and export content in various file formats. So if you’re familiar with how the original social media platform operates, you’ll find it incredibly easy to navigate Pagefreezer’s solution. Moreover, Pagefreezer offers technical support, training, and access to a wide range of user guides that make the onboarding process hassle-free.
At Pagefreezer, we’re obsessed with innovation. Since the founding of the company in 2010, we’ve consistently been first to market with industry-leading innovations. For instance, Pagefreezer was the first to make use of SHA-256 digital signatures that legalize web and social media records, and the first to provide a public portal for easy access to archived data. We were also the first to offer archiving of enterprise collaboration platforms like Workplace by Facebook, Yammer, and Salesforce Chatter.
Smarsh, Hanzo, ArchiveSocial
We’re proven and trusted by over 1,800 customers in a wide range of industries including finance, legal, telecom, retail, utilities, government, and post-secondary education. We’re results-focused — your success is our success. It’s our job to make your life easier. Up and running in minutes with a Customer Success team supporting you every step of the journey. We offer a comprehensive solution for all your archiving needs: website, social media, corporate chat, and SMS/text messages. We’re reasonably priced with no hidden fees.
Pagefreezer has consistently been first to market with industry-leading innovations and will always continue adding new features and integrations. Most recently, the company added mobile text messaging and enterprise collaboration platform archiving to its suite of solution. We also pride ourselves on being responsive to our customers’ needs, so if a particular piece of functionality is in high demand, we’ll do our best to add it.
At a fundamental level, Pagefreezer boasts API integration with social media platforms like Twitter and Facebook, allowing it to collect all the data provided by the APIs. This is why we can capture data in real-time and even archive content retroactively. The first time Pagefreezer archives a social media account, the complete available history is collected. Apart from the above, Pagefreezer integrates with the popular government open records management solution GovQA, and is also in the process of integrating with popular eDiscovery solutions. At present, many Pagefreezer exports can already be imported into eDiscovery tools.
Pricing can vary depending on the specific use case and scope of application, but Pagefreezer provides affordable solutions without hidden fees. Unlike some of our competitors, we also allow for the creation of unlimited records during archiving, meaning that customers aren’t penalized for having very active social media accounts.
Pagefreezer will provide online training for all administrators and users. In addition, new team members can attend weekly group training sessions every Thursday at 10am PST (included in your subscription fee). Extensive documentation in the form of User Guides is also available in the Support section of the Pagefreezer website. Available to all clients, these downloadable PDF files contain a wealth of information on how to use Pagefreezer.
The aim is always to get users up and running in minutes. Provide us with the list of social media networks to be captured and the email addresses of the managers/administrators, and they will receive an email to connect their social media accounts with Pagefreezer with a single click—the rest will happen automatically. If you don’t have the email addresses for all managers at present, you can connect them yourself at a later stage. The Pagefreezer Support team is also available to provide demonstrations to any stakeholders or managers that would like to be included in the project, and if needed, will provide online training for administrators and users.
Pagefreezer has a comprehensive customer support portal available to all subscribers to our website, blog, social media, corporate chat, and mobile text archiving solution. We have both sales and technical support teams to help with any problems that arise. After the initial setup, support will be offered through our help desk. Pagefreezer offers support via phone and email between 8am and 5am PST, and also has a web portal with documentation, FAQs, and instruction videos.
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