Before Owl Ops, phone, email, & text messages to communicate issues were eating up too much of managers time. Owl Ops reduced that by 65 to 70%. No more follow up emails or phone calls. Now we have 95% of our vendors communicating with us through the app, because all they need to do is reply to an email sent from the app.Having warranty and asset details readily available saves us time. Instead of having our restaurant team chasing this information down, they can focus on operating their business. Knowing the exact equipment and details of the issue helps our service vendors source the correct parts and can often fix on their first trip.The best thing about Owl Ops is the easy, real-time communication. Everyone on the team can know about the issue and be involved in the resolution. It eliminates the initial phone call but, more importantly, the four follow up calls.We selected Owl Ops because of its simplicity from an end user standpoint. No extra and unnecessary data to enter. Take a picture, enter a description, and you’re done. Support was great! With 25 locations and growing, Owl Ops helps makes this growth possible.

It’s great to see how Owl Ops has evolved and to finally see that there is a tool to help the operations side of the business.

I am an owner with a group of 9 Tim Hortons stores and in just one evening, had all 9 restaurants set up and my team using Owl Ops. Before, tracking repairs was a major pain, Owl Ops reduced the need for emails & phone calls making the whole process easier. We never really realized how often things were requiring maintenance and reduce equipment downtime.

We have over 25 multi-brand restaurant locations and Owl Ops has been a life saver. Auditing & tracking on a specific piece of equipment that had been moved to another location used to be impossible, now we know the history on everything and know what needs to be written off – reducing time with auditors and managers. Communicating with our service personnel and vendors is easier, due to having a complete asset management tool like Owl Ops. It also allows us to make informed business decisions on whether to “replace” or “Repair”. Thousands of dollars have been saved due to knowing the warranty info at our finger tips. Team communications has improved ten-fold! Previously, a manager would communicate directly with the vendor and no one else knew what the status of the repair was. Now, any manager can see the status of a task without having to ask. Implementing a system like this might seem daunting but the support team at Owl Ops was there to take on any task and made the implementation very seamless and manageable. We’re a big promoter of Owl Ops and it just keeps getting better.