OTO currently works with contact centers, processing millions of customer conversations in order to help businesses unlock valuable data from voice interactions. OTO currently works with contact centres, processing millions of customer conversations in order to help businesses unlock valuable data from voice interactions.
"With OTO we're able to measure two key metrics at our call centers. Firstly, we can identify the "silent" dissatisfied customers who do not share their feedback via surveys. On the other hand, we can better monitor our agents' performance and engagement during calls. Both are equally valuable in improving our overall level of customer satisfaction."


Read OTO Systems Reviews, Testimonials & Customer References from 3 real OTO Systems customers.