Ordway FAQs

    • Who is Ordway best for - their role(s) within what kind of companies.

      The Ordway platform is designed for businesses that are scaling and have a mix of recurring subscription revenue along with additional revenue coming from one-time fees, professional services, or consumption/usage of their service. It was designed to automate back-office operations for the SMB market whether or not they have full- or part-time finance/revenue ops personnel.

    • How does Ordway benefit them?

      The software automates the contract to revenue process and eliminates manual, spreadsheet-based workarounds to properly bill customers. It saves businesses 100s of hours each month so businesses can focus on their core value drivers and not back-office operations.

    • How technical do users need to be to use Ordway's software?

      Users need to understand their business model, but are not required to be technical. There are three ways to interact with the Ordway platform: user-interface (no technical requirements), .csv or .xlsx import/export (medium technical), RESTful API (technical).

    • What makes Ordway a leader in this space?

      Ordway is redefining how growing businesses approach billing and finance operations via its billing and revenue automation platform. Built by a team that helped design much of world’s cloud-based financial billing and ERP systems, Ordway modernizes the end-to-end billing process and eliminates the need for error-prone spreadsheets, manual accuracy checks during the monthly close process to ensure compliance to GAAP & IFRS, and time-consuming invoicing. Designed with the flexibility that today’s customers demand, and optimized to guide organizations during their growth phase, Ordway smartly manages a business’ most complex customers.

    • Who are Ordway's biggest competitors (3-5 companies)?

      NA

    • How/why is Ordway better than those competitors (or most others in their market)? What about Ordway is unique, stronger, easier, etc.?

      The Ordway platform has billing and revenue recognition at the core of our engine. It is built around flexible templates meaning you can easily handle the diversity of your customer base. We handle multiple charges per contract, and unique contact terms more efficiently. We go well beyond a reporting layer where invoicing, collections, revenue recognition is an afterthought.

      Additionally, getting you up and running doesn't require an army of engineers and hours of training.

    • What kind of features can customers expect Ordway to release in the near future? And longer term?

      Ordway is continuing to develop modules and features to support quote-to-cash and revenue management.

    • Which popular or common software does Ordway integrate with?

      CRMs and Accounting software including QuickBooks, SalesForce, Avalara, and more.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Ordway. If it's not simple, use broad estimates or ranges for typical setups.

      Ordway has tiered pricing based on the revenue that flows through the system.

    • Does Ordway offer a trial or free download available?

      No. The Ordway platform requires commitment by both Ordway and our customers to properly configure. However, we tailor demo environments that emulate real-world business models. We also offer confidence-building steps in our configuration/activation process to ensure commitment is justified.

    • Does Ordway offer any kind of training/education for their product?

      In-platform documentation
      Dedicated customer success manager
      Web-based trainings
      On-premise trainings

    • Describe the implementation process and timeline for Ordway software.

      Speed to activation of the Ordway platform would be driven by our customers.
      Included in the yearly Ordway fee is the ongoing support of a dedicated customer success
      team with a lead who will manage the day-to-day engagement with the customer. Configuration and activations have occurred in as little as one day to a few months. On average, activations last three-four weeks.

    • What are the Ordway support options? List all.

      Comprehensive help documentation
      Comprehensive API documentation
      email
      phone
      Slack

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