OnSolve offers a suite of critical communication tools used not only by the world’s largest brands and thousands of government agencies, but also small-medium sized businesses.
OnSolve is ideal for any organization that has the need to send information to groups of contacts (ranging from individual to thousands) wherever they’re located, using a variety of communication channels. Whether they need a streamlined communication platform for emergency notifications, or day-to-day business operations, an OnSolve solution will be an asset to their business continuity.
The individuals and departments within the organizations we typically work with to set up an OnSolve solution varies as well; from IT directors, HR, security, risk management and even C-level executives. It greatly depends on which department is requiring our service within an organization, and often times our solution will be slowly rolled out to multiple departments covering a wide range of use cases. For example, an HR department will come on board for routine operational notifications to employees, and later the IT department comes on board to utilize our ITSM integrations.
We serve a variety of clients that range not only in size, but also in needs. The four solutions we provide are Send Word Now, MIR3, CodeRED and One Call Now – these cloud-based services cater to any business type and size, in any industry. Each customer is vetted to determine which product would best fit their needs, and each plan customized depending on their requirements. We cater to business and commercial, state and local government and federal government organizations.
If you are within the state and local government sector and are interested in acquiring more information on our CodeRED product, please visit onsolve.com/codered
IT equipment failure; accidents and human error; cybercrime; hurricanes, fires and floods – these are just a few of the many examples of disasters that can strike even the most fortified of businesses when they least expect it. These events can be devastating and they underline the importance of business continuity as a key focus of any organization.
Our award-winning solutions are proven to help organizations worldwide improve unplanned and crisis event readiness, response and recovery through better communication. Within seconds and from any location, you can send thousands of voice, text, email, desktop and other alerts to any audience. Just as important, you can get word back to determine crucial next steps or assess if people are safe and out of danger.
An OnSolve solution can dramatically improve your business continuity planning by enabling you to:
1. Send your message – any message – as fast as possible with preconfigured templates and scenarios.
2. Deliver a message to targeted groups of people based on specific criteria. For example - who is working remotely versus who is on-site, along with sending specific messages to certain departments.
3. Save time during a crisis by using one official line of communication to reach your entire workforce.
4. Using post-incident reporting, review response actions and effectiveness to improve efforts moving forward.
5. Develop a proactive approach to business continuity instead of a reactive one by sending updates to people quickly before they have a chance to become major issues.
6. Reduce the spread of misinformation by controlling the message from the beginning.
It can vary by the complexity of your particular installation. We have customers with configurations and integrations that require technical oversight and others who can use the system after an hour or two of training. Either way, we provide extensive training and a dedicated customer success team to help you every step along the way.
OnSolve is the leading provider of on-demand alerting for urgent communication. Our easy-to-use, web-based notification solutions and mobile applications are used by businesses, government agencies, universities and non-profit organizations to ensure fast, effective, two-way communication when it is needed the most.
Customers tell us they want a notification provider that will lead the industry, not follow. They want a company with the track record and resource to continue investing in new communication technologies and services.
OnSolve is that leader. Our Product Team has introduced a number of marketplace firsts over the years including: integrated weather alerting, incident management services and many others. Our Send Word Now solution is the only vendor to have an International Affiliate Testing Network in place to monitor ongoing infrastructure capabilities around the globe.
When we speak with our customers, we hear time and again that the decision to partner with OnSolve goes well beyond simply feature, function or price. Selecting the best vendor - one who can provide a comprehensive solution that includes many other components to support the tasks of the business continuity professional - is the best way to ensure long term success.
OnSolve has the most resilient infrastructure in the industry, with multiple, redundant data centers in remote locations (SAS70 Type II audited). With a state of the art infrastructure that provides full fault tolerance to ensure messages are delivered, OnSolve is known for quality, reliability and scalability.
At OnSolve, we pride ourselves on our holistic approach to providing a global enterprise notification solution to our clients. This includes our consultative sales approach, which allows us to understand the unique needs of each customer; our strong pre- and post-sales customer support teams who are experts in best practices; and the most reliable hosted global infrastructure available.
The OnSolve solutions have been designed to be extremely robust and easy to use. We are focused on and committed to product and technology-specific improvements to our product line based upon customer feedback, industry best practices, and market needs. We work together with our customers using a consultative, partnership approach to implement the right solution for their organization.
OnSolve has an aggressive product road map for the future with a number of exciting, new planned services. An ongoing commitment to innovation means OnSolve customers will reap the benefits of their relationship and investment for years to come. Check our website’s press release section for the latest information surrounding product launches.
OnSolve provides initial and ongoing training to our customers. We offer ongoing web training for initiators, (those that create and send out notifications), Administrators (those that configure the system), and System Initiators (those that upload recipient data into the system). Our team of highly-knowledgeable training technicians will be with you every step of the way to answer questions and walk your team through every aspect of your OnSolve solution.
Our online training generally takes a couple of hours to fully prepare authorized users to use the application. Dealing with a critical situation is stressful enough, we make alerting easy.
Administrators will receive an in-depth training course that covers all of the functionality of their solution. Depending on the number of administrators and locations of the organization, there may be several two-hour training sessions. In addition, we provide group manager training, new features or updates and refresher courses every month at no charge.
OnSolve’s solutions are subscription based Software as a Service (SaaS) therefore no specific hardware is required and no custom software needs to be installed. System administration and configuration is done through the web interface which can be accessed on any web-enabled device.
Our goal is to make the implementation process as easy as possible, breaking it into four stages: introduction and structure review, data maintenance, administrator training and monitored testing. During the introduction phase, we will have a kickoff meeting to review the implementation process, account details and structure and ensure all questions are answered. In the second phase, we will work with you to build initial recipient data with multiple options for data maintenance. Administrator training is third, and will make sure your staff is properly trained to use your solution. Lastly, routine and monitored testing will ensure the success of your solution. Your dedicated Customer Success Manager is prepared to work with you to meet internal timelines and targeted roll out dates. In addition, your organization will be provided with best practices, checklists and more.
OnSolve has built its solid reputation on real, effective and helpful customer support and make a host of services available to our clients. The OnSolve Client Care team is available to work directly with customers at every stage of their relationship with us and are always available to assist. We offer LIVE assistance 24 hours a day, 7 days a week, 365 days a year. You can dial our toll-free support number at any time to have a support specialist send alerts at no additional charge, in addition to an after-hours emergency number. In addition, each customer is assigned to an OnSolve Customer Success Manager and OnSolve Support Representative to reach out to at any time via phone or email.
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