Omind Technologies is one of the leading providers of enterprise automation solutions. Their motive is to enable small- and medium-sized enterprises ease their manual operations and management with the help of centralized AI technologies. Their key focus is to help organizations in their digital transformation process with all-in-one workforce management and call center QA software, AI chatbot, and robotic process automation. Their employee management software (Mind Workplace) eases managing multiple departments with one centralized solution. With eight modules packed in a single software suite, organizations can manage their recruitment, employee efficiency, learning and progression, payroll, & separation. Mind QA call center quality assurance software allows organizations automate their QA with speech-to-text engine, NLP, and machine learning.
"I would like to thank you and extend my appreciation for implementing FEMS QA framework in OYO International. Implantation of the robust FEMS QA framework helped to capture an employee’s entire QA lifecycle starting from certification, Transaction QA , TNI and Performance improvement. With 360 degree approach in the FEMS QA framework helped to improve conversion through continuous focus on transactional /special audit and tracking of agent feedback acceptance/ supervisor coaching. This high-level approach helped us to improve our business KPI and contact center performance."
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Browse Omind Technologies Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Omind Technologies.