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Omfax Systems

Read 12 Omfax Systems reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch customer videos to see why companies chose Omfax Systems as their Customer Support Software

Omfax Systems is a leading information solutions provider for customer service within social housing. In use throughout the UK by social housing contact centers, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reduces the cost of everyday housing maintenance and management. By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject-matter expert's knowledge available to front line staff, by using intelligent diagnostics.

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Customer Rating Review Score based on 665 reference ratings
4.8/5.0 (665)

12Testimonials

  • “Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.”

    Mandy Holian Customer Service Contact Manager

  • “Keyfax has revolutionised the way we train, reducing repairs training from nine weeks to just one. And it takes away the complexity. It’s so straight forward to use, you can …

    Rhiannon Elston Customer Services Manager

  • “All of my team have been through the Omfax online housing repairs training and they all found it really useful. It’s given them the confidence to ask our tenants more …

    Helen Luty Head of Customer Services
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5 Case Studies

  • Hastoe Housing Association - Customer Case Study

    Nicola Scott Business Systems Manager

  • Walsall Housing Group - Customer Case Study

    Helen Roberts Customer Contact Centre Manager

  • Solihull Community Housing, setting the benchmark for Customer Service

    Lourdes Sharpe Head of Customer Services
4 more case studies currently locked

Additional Omfax Systems Information & Resources

Read Omfax Systems Reviews, Testimonials & Customer References from 12 real Omfax Systems customers.

Browse Omfax Systems Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Omfax Systems.

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