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Omfax Systems is a leading information solutions provider for customer service within social housing. In use throughout the UK by social housing contact centers, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reduces the cost of everyday housing maintenance and management. By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject-matter expert's knowledge available to front line staff, by using intelligent diagnostics.
“All of my team have been through the Omfax online housing repairs training and they all found it really useful. It’s given them the confidence to ask our tenants more …
“Keyfax enables us to deliver on both efficiency and effectiveness. We have been able to expand the hours customers can contact us. We have also significantly increased the services we …
“Keyfax has revolutionised the way we train, reducing repairs training from nine weeks to just one. And it takes away the complexity. It’s so straight forward to use, you can …
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