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Omfax Systems is a leading information solutions provider for customer service within social housing. In use throughout the UK by social housing contact centers, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reduces the cost of everyday housing maintenance and management. By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject-matter expert's knowledge available to front line staff, by using intelligent diagnostics.
“Our work with Omfax has delivered real benefits for our colleagues and customers. By using Keyfax we have achieved consistency and efficiency in our contact management. Omfax have understood and …
“By empowering the front line with the Keyfax diagnostic scripts we were able to schedule-up far more jobs first time. Previously, non-technical staff would put repair requests through to surveyors …
“Our existing portal had limited functionality and we wanted to improve the self-service offering to our customers. By partnering with Omfax, we have been able to improve our customer experience. …
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