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Omfax Systems is a leading information solutions provider for customer service within social housing. In use throughout the UK by social housing contact centers, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reduces the cost of everyday housing maintenance and management. By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject-matter expert's knowledge available to front line staff, by using intelligent diagnostics.
“Omfax is one of the best companies I have ever worked with. They have been absolutely excellent; they never say they can’t do something; they say let’s see what we …
“Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.”
“With the help of Keyfax, which integrates seamlessly into our existing systems, we have been able to simplify our processes to deliver quick and comprehensive solutions to our customers’ enquiries.”
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