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Omfax Systems

Read 12 Omfax Systems reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch customer videos to see why companies chose Omfax Systems as their Customer Support Software

Omfax Systems is a leading information solutions provider for customer service within social housing. In use throughout the UK by social housing contact centers, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reduces the cost of everyday housing maintenance and management. By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject-matter expert's knowledge available to front line staff, by using intelligent diagnostics.

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Customer Rating Review Score based on 623 reference ratings
4.7/5.0 (623)

12Testimonials

  • “Omfax is one of the best companies I have ever worked with. They have been absolutely excellent; they never say they can’t do something; they say let’s see what we …

    Marian Honan Orbit

  • “Thank you to the team at Omfax for supporting us with our recent upgrade. Our Customer Service colleagues love the ease of use when logging a customer repair. Our customers …

    Nicola Scott Business Systems Manager

  • “Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.”

    Mandy Holian Customer Service Contact Manager
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5 Case Studies

  • Keyfax, providing the flexibility to adapt to changing requirements

    Daphne Arnold CSC Support Manager

  • Hastoe Housing Association - Customer Case Study

    Nicola Scott Business Systems Manager

  • Bromford Living achieve 80% first-time-fix call resolution using Keyfax

    Mandy Holian Customer Service Contact Manager
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Additional Omfax Systems Information & Resources

Read Omfax Systems Reviews, Testimonials & Customer References from 12 real Omfax Systems customers.

Browse Omfax Systems Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Omfax Systems.

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