Omfax Systems is a leading information solutions provider for customer service within social housing. In use throughout the UK by social housing contact centers, Keyfax increases first call resolution rates, improving accuracy of call outcomes, and reduces the cost of everyday housing maintenance and management. By using Keyfax, customer service advisors have the confidence to deal with every enquiry correctly and consistently. Complex issues are simplified by making subject-matter expert's knowledge available to front line staff, by using intelligent diagnostics.