"At Dixa, we know that happy agents create happy customers. To understand how our users feel about product, we need to ask them. We had one requirement: We needed to be able to collect and respond to feedback on the same platform. Moving conversations from one platform to the other was becoming tiresome. Then I found Olvy. In a matter of weeks, we had the product we needed. We are now able to ask our users how they feel about our product and respond to every single rating in the same widget. We are also able to easily categorize the feedback and see what feature improvements come out on top. Olvy has been a game-changer for us!"