Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. They combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.
“Nuvem, in configuring the system for us, helped us realize all these efficiencies and that’s what is critical. If you don’t have Salesforce configured and customized to meet the needs of your workforce, it’s not going to work.”
“The industry we are in is high growth, and there is a lot going on, so I needed to have a competitive advantage. And that advantage was the ability for my partners to reach right into my organization and get what they needed. Whether it was pricing or technology recommendations, or contract work. Waiting for someone to call back doesn’t work in this economy and doesn’t work certainly in our industry.”
“We really needed eyes on that production line. In talking with Nuvem, they said, ‘Yes, we can do that with Salesforce. In fact, we can do one better. We can help you find something in the AppExchange that will be your production line. Nuvem looked at our own business processes, our workflows and those places where work disappeared, and that’s when we started our work with ProcessComposer.”
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