NextGen Healthcare FAQs

    • Who is NextGen Healthcare best for - their role(s) within what kind of companies.

      Our clients span the ambulatory care market from small, single-specialty practices to larger multi-specialty organizations. We have fully integrated our solutions so that our clients are able to provide their patients with comprehensive services utilizing a single platform. Our highly interoperable platform allows ambulatory practices of all kinds to thrive, especially in complex healthcare communities where frictionless clinical data exchange is required to coordinate and optimize patient care.

    • How does NextGen Healthcare benefit them?

      Our core strategy is to become a trusted partner to our clients as they embark on their value-based journey. We understand that our clients are now faced with a more complex, rapidly changing practice environment and that the HIT solutions that support these endeavors must evolve to meet these challenging requirements. Providing our clients with a comprehensive multi-faceted platform and accompanying services to enable their success is the key to our mission.

    • How technical do users need to be to use NextGen Healthcare's software?

      The design of NextGen Healthcare is to deliver as much information as possible without having multiple clicks or maneuvers to find data. From the Workflow module, providers have access via hover buttons which show face sheet data like Allergies, Diagnoses, Problems, Alerts, and Medications without having to leave the screen. From a single click, providers can also navigate to prior Progress Notes, Images, Lab Results, etc. that are housed in easy-to-find categories. This similar information is quickly available from other sections of the system as well, for instance when signing off on lab results or other communications.

    • What makes NextGen Healthcare a leader in this space?

      We’re a leading healthcare solutions provider on a relentless quest to improve the lives of those who practice medicine and their patients. Built by some of the brightest minds in software development, NextGen Healthcare EHR solutions are informed by input from practicing clinicians and revenue cycle experts. Regardless of the size of your practice, you can benefit. For more than 48 years, NextGen Healthcare has designed and deployed solutions that empower our clients to transform healthcare. To date, NextGen Healthcare EHR solutions have garnered many industry accolades, but we’re most proud of our growing network of 155,000 connected caregivers, with one goal in mind—to make healthcare better, for everyone.

    • How/why is NextGen Healthcare better than those competitors (or most others in their market)? What about NextGen Healthcare is unique, stronger, easier, etc.?

      Interoperability and connectivity are two ways among many that NextGen is set apart from our competitors. NextGen has been identified by independent research organization KLAS to be the easiest ambulatory system with respect to interoperability. This has highlighted the multiple ways to share information outside of the NextGen Healthcare platform from the NextGen Mobile application, Direct Messaging with outside organizations (ie: Hospitals, HIEs, practices, etc.) using CCDAs via NextGen Share, e-Faxing, and through direct interfaces. Sharing data outside of NextGen has become a major strength of the platform. Additionally, NextGen Healthcare is the first EHR developer to certify a complete EHR solution to the 2015 Edition Cures Update criteria. NextGen Enterprise EHR achieved the Office of the National Coordinator for Health Information Technology (ONC-Health IT) 2015 Edition Cures Update Health IT certification via Drummond Group LLC, an Authorized Certification Body (ACB).

    • What kind of features can customers expect NextGen Healthcare to release in the near future? And longer term?

      NextGen Healthcare does maintain a roadmap for ongoing development that we do not share publicly as it is forward-looking and sheds light on strategic initiatives we deem to be proprietary and confidential. We are constantly monitoring the regulatory entities for changes and new functionalities. In addition, we have customer focus groups that we meet with to look at new features for our products and services.

    • Does NextGen Healthcare offer a trial or free download available?

      No

    • Does NextGen Healthcare offer any kind of training/education for their product?

      Training will be provided by a NextGen Healthcare Implementation Specialist certified on the installed product(s). NextGen Healthcare will provide access to web-based training materials via eLearning for the training of all staff. Before proceeding with instructor-led training, NextGen Healthcare will verify the completion of the table build by performing a database review. NextGen Healthcare will provide support for the initial Go-Live of NextGen Enterprise PM and NextGen Enterprise EHR. This support is provided to clinical and financial end users during the initial rollout of the system. The NextGen Healthcare Implementation Specialist will be dedicated to this client either remotely or at the practice location, dependent upon the contractual agreement.

    • Describe the implementation process and timeline for NextGen Healthcare software.

      NextGen Healthcare assigns a Project Manager who will direct the entire implementation process. Project Managers deploy all NextGen Healthcare products and are well-versed in the use of project management tools as well as planning, communications, risk, time, scope, cost, and change management. NextGen Project Managers all have multiple years of experience in leading complex healthcare IT projects.

      After contract execution, NextGen Healthcare will contact the customer to begin scheduling the following services:
      • Establishment of hardware delivery and software install
      • Scheduling of services and activities defined under the project plan
      • Interface installation and testing
      • Scheduling of data conversion tasks
      • Assigning users to eLearning roles in the Learning Management System
      • Coordination of training sessions for NextGen Enterprise PM and NextGen Enterprise EHR
      • Scheduling go-lives

      The implementation process typically takes 6-9 months. However, implementation timelines and timeframes are unique to each customer based on the scope of the actual project.

    • What are the NextGen Healthcare support options? List all.

      Support is available M-F, 8:30AM to 8:30PM EST, with the exception of holidays observed by the company. We provide 24x7 support, 365 days a year for Priority 1 critical issues, which can be reported via a toll-free telephone number. Standard support issues can be reported via our online NextGen Healthcare Success Community, a cloud-based, single-client portal for service, support, knowledge, training, and known issue management. With the NextGen Healthcare Success Community, you can submit, manage, track, and close your own support calls. Our certified support professionals can access your system via WebEx and typically resolve any issue remotely.

      After normal business hours, staff are available to triage and resolve issues. After-hours cases are automatically escalated through the director level if not answered within 1 hour.

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