NewBook is designed specifically for accommodation providers, including RV and holiday parks, hotels, motels, hostels, resorts, apartments, villas, and marinas. Our comprehensive, cloud-based system can be tailored to suit businesses of various sizes and complexities and includes a multi-lingual Online Reservation Engine, award-winning Property Management System, and a range of automated CRM and reporting tools. Our all-in-one solution assists our users in managing all aspects of their tourism business, from online bookings and guest relationships, to housekeeping and maintenance.
NewBook’s user-friendly software can be accessed anywhere, anytime, on any device, making running an accommodation business a breeze! We provide all the tools needed to grow bookings, maximize profits, and increase efficiency, giving our users more time to spend on the important stuff. Our extensive collection of products includes several revenue-boosting features like Dynamic Pricing, Interactive Booking Maps, and a Site Selection Tool. Functions like these have enabled our clients to grow their total revenue by an average of 22% and direct online bookings by 61% within their first year of changing to NewBook, significantly reducing commission paid to third-party booking sites.
NewBook’s superior ease-of-use makes getting started simple! Most of our clients are up and running in no time at all, with a series of setup and training packages to choose from depending on their budget, timeline, and unique business requirements. Our staff are hospitality and tourism experts, carefully selected for their wealth of experience in the industry and fully qualified to assist with any questions, no matter how big or small. Better still, they’re available to help our clients every step of the way! We also offer a library of helpful learning resources, with over 500 online guides available through NewBook.
NewBook has won numerous awards for our innovation in the property management space. We offer the latest technology, such as artificial intelligence, a centralized guest app and much more, all designed to improve how you communicate with your guests and increase revenue opportunities without adding to your workload. Thanks to our drive to stay at the forefront of the industry, we have released several industry-first features that have made a significant impact on our clients’ businesses.
RMS, Little Hotelier, Sunrise Reservation System, RoomMaster & Campground Master
Majority of our new features are crowd-sourced from our clients, a process that is unique to NewBook, ensuring everything we do will add value to our clients’ business. Receiving open and honest feedback from our clients allows us to be transparent, focus our attention on features that our clients will actually use and is the best way to understand where the tourism industry is heading and how NewBook can help our clients lead the way forward.
We uphold a ratio of one staff member per 25 clients, which allows us to maintain a 9/10 client satisfaction rate and average hold time of 10 seconds, one of the fastest customer support access times in the industry.
We are currently working on expanding and further developing NEW.B.I.E, our artificial intelligence guest assistant, who can currently assist with your guests’ questions and take bookings on your website or Facebook page. We are also further enhancing our GuestAssist by NewBook app to allow your guests to self-manage even more of their stay, including hiring facilities, ordering room service and more. We have also commenced plans to develop NewBook 2.0 which will be faster, even more user friendly and will include a mobile app so users can access NewBook and manage their property at their fingertips.
NewBook integrates with hundreds of third party systems, allowing you to centralize your business in one central platform. Whether you’re looking for access control, accounting, point of sale, payment gateways, IOT automation, business intelligence, marketing automation, phone systems, or Wi-Fi, you’ll find our integrations opportunities are endless. Our integrated channel manager allows you to control and monitor your tariffs in one place on one screen, saving you hours of administration. NewBook has direct connections with all of the major OTAs as well as a range of third party channel managers, giving you every opportunity to maximize your online exposure.
NewBook offers a range of packages to suit your needs. We offer NewBook Free Edition, a free, entry level product, NewBook Express and our full PMS. Price varies as you can customize your subscription.
You can sign up for a free, online demo at www.newbook.cloud. Or, if you would prefer a customised demonstration, our friendly sales team can run you through a free, no obligation demonstration tailored for your business. To speak to our team, please contact us on sales@newbook.cloud or +1 (310) 855 3773.
When you sign up with NewBook, you will receive 4 x 1 hour online training sessions with a dedicated trainer to run through basic system information. If you prefer, our expert trainers can visit your property for on-site training, which is useful if you would like to train your whole team. You are welcome to reserve more training sessions at any stage. Please feel free to contact our team to discuss on-site training or additional online session costs. We also provide over 500 free self-help guides in our Knowledge Base to assist with our features that you and your team can use.
Once your contract is signed and initial payment has been received, your Setup Coordinator will provide you with setup documentation to complete, which is used to build your customized NewBook system.
You will then need to provide your most recent PMS data so your Setup Coordinator can migrate your data into NewBook. This can take up to 2 weeks depending on your business size.
Your Setup Coordinator will then contact you to arrange your 4 x 1-hour training and once you feel ready, your live date will be booked! The whole process can take up to 4 weeks, depending on the complexity of your account.
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