"Nasstar had already taken us on the Cloud journey with the successful introduction of Microsoft 365. This has greatly changed the way we work with greater collaboration across the business and staff able to work more flexibly. Extending this further to the Contact Centre was a logical next move and has enabled us to serve our customers in a more consolidated way. A key driver was real-time performance data, and this new functionality is enabling us to deliver longer-term improvements and demonstrate industry compliance.”