"Justine quickly understands what I want and is very flexible and responsive around my ever changing schedule, whilst being clear about any limitations so I know where I stand. She uses her initiative and the longer I work with her and the more she knows what I like, the easier it gets. It is great to feel she actually wants a relationship as well as the work, as I have found this rare, and I particularly appreciate her honesty and genuine reaction to my ideas and writing. She is a sounding board, not just a PA."