Municipal Tax System Testimonials

"FROM THE LOWER MACUNGIE TAX OFFICE TEAM: TAX COLLECTOR: I have used many different tax and posting programs since 1996. The learning curve can be intensive. We chose to go to MTS at a very difficult time in the tax year and I cannot give enough praise for Nancy and Rudy in their handling the transition. One of my nightmares as a tax collector was the DCED reports! Hate them! MTS handles them beautifully and includes even more information than I actually need. But the thing that means the very most to me is the outstanding, truly outstanding, service that we receive. Of all the programs and companies I have used, I have never had such incredibly friendly as well as accurate and immediate service. SECRETARY: I have been working in a tax office for over three years and have worked with several programs. I have found the MTS program to be the easiest to use by far. I love that when looking up a property I can use the same search box to put in bill numbers, addresses, parcel numbers or even billing addresses. In the past changing addresses has taken hours. This is simple and quick. Doing tax certifications is a breeze. Best of all the service we get from the company. We always get a quick, cheerful response AND our problems are resolved quickly. I have been very happy with our decision to use MTS and would recommend it to others. Assistant Secretary The posting program is incredibly user friendly. All things can be done from one screen. It’s fast! It is so easy to fix any error than you do!"

"Soon after being sworn in to office, I began to realize that one of the most crucial elements to a well-functioning tax office is their computer software. Equally important and crucial, is having access to helpful and timely support from the software provider, in order to maintain a property tax collector’s sanity! The outdated software that I had inherited upon entering office did not fully meet my operational needs, and it was a struggle. I managed to convince my municipality and school district to assist me with purchasing new software. Since Allegheny County has a unique way of doing things, the new software that I purchased provided the ability to handle some of these unique situations. However, within a short period of time, issues started to come up with the new software I had purchased, and I quickly found out that the support I needed was simply not there. I was stuck. I couldn’t afford new software again. So, over the next several years the stress caused by the whole situation had reached an unhealthy limit. Finally one day I decided to terminate the company and take my chances so I began exploring the internet and came across the website for M.T.S. It was like hitting the lottery! From the moment I spoke to Rudy Muhr, and he patiently explained to me all the abilities of the municipal tax system, I could feel the stress slowly melt away. He expressed his willingness and ability to adapt the software functions to perform our needs (remember, we have a unique county!) Not only had I finally had found a great software that could handle the needs and unique situations for collecting property taxes, but I also found a terrific IT support person who is always just a phone call away. Most of the time it’s a simple correction or an operator error, but on those rare occasions when I need his help, Rudy never lets me down. He comes up with some solution and everything is good again. The M.T.S. software has reduced my stress significantly, it is a pleasure working with Rudy and the software system is very reasonably priced and affordable and most importantly, user friendly and adaptable. I am very thankful that I discovered M.T.S. It has made all the difference in the world for the functionality of my property tax office."