MO Studio helps government leaders achieve their mission by designing intuitive and sustainable experiences that build trust, improve satisfaction, and reduce burden. Their customers are folks like CTOs, CXOs, CHROs, experience design shops, innovation labs, etc. at organizations including VA, US Air Force, CMS, USDA, AT&T, United Technologies, and J&J. They use design thinking, human-centered design, and agile dev methods to modernize and transform customer and employee experiences. They usher their clients through some of their messiest challenges by simplifying the chaos. They build multi-disciplinary teams that collaborate with their clients, internal stakeholders, their customers, and their partners to uncover the right problems to solve, address users and employees biggest pain-points, conceptualize ideas, design experiences, and provide strategic direction.
“In terms of next steps on the Certified Nursing Assistant (CNA) program design and integrating Design Thinking practices into our work, we decided I will do interviews with people from a list of 10 In-home Support Services workers who have expressed interest in the CNA program.”
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