TeamConnect is best suited for the General Counsel of a corporation and the roles in the legal department that report up to that position. The heaviest users of the platform are Legal Operations teams typically led by a Director or Manager of Legal Operations. TeamConnect also extends out to the many law firms that the corporation works with through our e-Billing and legal spend management portal. The typical client is a Fortune 1000 company or any organization whose legal expense or exposure could materially impact overall business results.
The specific sources of value that our solutions bring to organizations are:
Increased operational efficiencies
Expense savings
Reduction and mitigation of organizational risk
Increased operational efficiency (staff time savings):
Reduces the effort to open and assign new matters and budgets by 75%
End-users save on average 30 minutes per week due to integration, navigation, and intuitive mobile
interface
Reduces the time spent generating reports for business users by 85%
The automation of legal services - interactions with the rest of the enterprise including; new matter
requests, contract, and NDA requests, data privacy requests, outside counsel engagement. This ability
allows legal to eliminate error-prone e-mails or manual processes used currently and generates rapid ROI.
Saves 30 minutes of attorney time per week searching and reconciling matter data
Visibility of reporting reduces the effort to allocate work across resources to maximize productivity. Work
can be reassigned instantly.
Saves 30 minutes per invoice through electronic review and approval of invoices
Enhanced contract collaboration within the legal team saves 20% of the time spent on review and execution
Savings (reduction in legal spend):
Legal Departments enjoy an immediate reduction in outside counsel legal spend through the use of e-Billing
from outside counsel. Our clients extend that benefit through sourcing programs to drive 5% to 10% legal
spend savings annually.through:
Enforcement of billing guidelines
Optimization of the mix of outside counsel selected to drive negotiations and reduce costs
Use of alternative fee arrangements
Use of tendering
Additional expense savings include:
Reductions in the average cost of an incident or claim
Elimination of IT and hardware costs to support current in-house tools
Reduction in the real estate needed to keep paper records, in support of sustainability initiatives
10% reduction in the average cost of a non-compliance event or regulatory fine
Risk Mitigation (avoidance of adverse events)
Reduction of the number and cost of regulatory non-compliance incidents due to early assessment and
response
Avoidance of litigation through the analysis of the clients own data
10% reduction in fraudulent claim payouts
Protection of corporate reputation through the standardization of legal best practices and collaboration
driven by workflow automation.
Our end-users do not need to be technical at all, TeamConnect simplifies daily tasks for the different roles and practice areas across the corporate legal team and creates a single repository for all matter records, documents, invoices and tracking work. Our clients typically have staff that supports TeamConnect and understand it on a more technical basis. These individuals usually have a background in legal operations, systems and process management, and use that background to become familiar with the platform’s flexibility, using it to adapt to new challenges or changes in the legal department’s business over time. They can create new screens and records, create new workflows and apply business rules and conditional logic within the application without reliance on Mitratech. That flexibility is key to TeamConnect’s long average client tenure of over 7 years.
For 30+ years, Mitratech has been helping legal professionals leverage the most intuitive, adaptable and flexible platform and solutions available. We’ve helped them transform their legal processes and achieve success at managing risk, following legal best practices, and being more efficient and productive.
By creating a single source of truth for legal and compliance operations, business leaders are able to make informed strategic decisions and drive toward the KPIs that will create meaningful long term value to the entire organization. TeamConnect provides visibility, proof and demonstrable evidence of best practice. The alignment created between legal and the rest of the enterprise unlocks opportunities for organizations to understand, and according to appetite, take on or avoid risks that can create a competitive advantage in their perspective markets.
Wolters Kluwer ELM Solutions
Thomson Reuters
LexisNexis
TeamConnect is a sustainable platform for client innovation. TeamConnect is the only platform delivering both robust, powerful functionality and adaptability while still being simple to implement, maintain, and upgrade. Clients can safely and rapidly extend and integrate TeamConnect with multiple systems to connect people and processes, adapting it to meet their own unique business needs. Its robust configuration capabilities provide zero-code customization, based on industry best practices, fostering self-sufficiency and freeing our clients from reliance on the software vendor.
Through TAP Workflow Automation, Legal Operations professionals are able to replace inefficient paper-based or manual workflows with automated processes. Integrated with TeamConnect, TAP allows the legal department to offer digital legal services to the entire enterprise, enabling our clients to collaborate with business partners, ensure that legal best practice and compliance is followed and business risk is reduced.
With our legal operations technology and roadmap we have a unique opportunity to seamlessly connect legal professionals to both the internal customers they serve, and the many external parties they connect with.
We have released some exciting new features this year that companies are just beginning to adopt including a new Legal Hold product, the ability to create a new legal matter from Outlook®, Global Search enhancements, native electronic signature capability, and packaged TAP workflows as part of the launch of our Client CoInnovation Center.
In the near future, we will be enhancing our invoice review capabilities, adding outcomes based out of the box reports and dashboards that drive business insights, and adding offline mobile support.
Over the longer term, we are constantly looking for additional acquisitions and partnerships that create additional value for our clients along with our own development. Possibilities include deeper functionality for targeted legal practice areas such as Intellectual Property or Contracts Management, law firm collaboration tools, content integrations and additional mobile solutions.
Common integrations for TeamConnect and TAP include Microsoft® Office, account payable systems such as SAP ERP and Netsuite, document management systems such as i-Manage and Box, Service of Process solutions such as CSC and CT Corp, CRM’s such as Salesforce.com, contracts management, intellectual property and other practice area specific solutions.
TeamConnect supports Java, Web Services and APIs. Web Services integrations protocols such as SOAP or REST are typically utilized to integrate TeamConnect with other 3rd party systems. Through TeamConnect's Open API architecture and functionality, TeamConnect can support integration with virtually any external application. Given the vast number of possible external applications with which TeamConnect is capable of integrating and the variability of requirements across customers, Mitratech's approach of providing robust API and Web Services integration methods has proven to be highly successful and makes TeamConnect the ideal hub of a legal department application ecosystem.
As business objectives vary from one organization to the next, our solutions contain multiple options which allow our clients to right-size their solution to meet those objectives. The approach to pricing is to capture an equitable portion of the value generated by all users of technology. The pricing models are built upon a number of factors: user count, the package of solutions and modules purchased, length of term, legal spend through the e-billing portal, and other consumption-oriented factors related to use – ultimately aligning cost to value.
The following are broad estimates for the typical setup of TeamConnect:
Small Sized Implementation:
20 full and administrative matter management and e-Billing users, $5M in annual outside legal spend
$50,000 annual hosted subscription, $30,000 one-time implementation
Mid-Sized Implementation:
80 full and administrative matter management and e-Billing users, $15M in annual outside legal spend, m
advanced reporting, document management, and accounts payable integrations
$175,000 annual hosted subscription, $90,000 one-time implementation
Large Implementation:
250 full and administrative matter management and e-Billing users, 50 Legal Hold users, $70M in annual
outside legal spend, advanced reporting and integrations with an existing DMS system, accounts payable
and active directory, and legal services offered through TAP Workflow Automation
$350,000 annual hosted subscription, $400,000 one-time implementation
No, the product is demonstrated throughout the sales cycle.
Mitratech offers a host of training options, including end-user and system administrator training. Instructors are available for on-site client training courses and regional training courses. At the beginning of each project, Mitratech trains the client’s core project team on the application. This provides an opportunity for the client's team to use the application and level-sets the entire team regarding the system's capabilities. Mitratech also offers developer, system administration, and reporting functionality classes for those who will be developing or administering the system. These are paid engagements.
In addition, Mitratech provides self-service training to all clients at no charge through an online client portal. Within the portal, clients can easily access end-user and administrator documentation, knowledge-based articles and videos, FAQs, and recorded webinars. The majority of content is searchable via Google and is meant to supplement training and provide continued education for users of our solutions.
Implementations of our TeamConnect platform require professional services; either from Mitratech or from a consultant. TeamConnect is primarily a hosted solution, but can also be deployed on the client premise or in a 3rd party hosting center.
Our proven implementation services approach divides the project into manageable phases and activities.
Phase 1 - Inception
Phase 2 - Elaboration
Phase 3 - Construction
Phase 4 - Transition
Phase 5 - Adoption
Mitratech follows standard concepts as recognized in the Project Management Body of Knowledge (PMBOK®) Guide. The Mitratech project management approach evolved to its current level of effectiveness through years of successful implementations and fine-tuning our services organization through best practice implementation. This experience garnered from past implementations is used to continuously improve future projects. There has never been a failed implementation of TeamConnect.
A typical project timeline is determined and agreed upon by both parties after negotiation, during the development of the Scope of Work, so everything is known upfront. How long it takes depends on that scope as well as when the client is ready for each phase and can range from as little as 90 days to as much as 12 months.
Mitratech offers two levels of live support to our corporate legal clients;
Standard and Premium 24x5. Standard support is available Monday through Friday, 7:00 am to 7:00pm US Central Time, Premium 24x5 support is available for an additional fee. This support is available from Sunday at 9:00 pm until Friday at 7:00 pm US Central Time.
Mitratech also has a dedicated support team for the more than 12,000 law firms and vendors that use our technology to transmit data and invoices, and collaborate with our 750 corporate legal clients. This team follows the same Standard Support hours.
Mitratech also provides self-service to all clients through an online client Web portal, the Client Success Center. The portal streamlines support allowing clients to easily create and track support cases. It also provides access to all our documentation as well as an online knowledge base containing support articles and links to past client “tips and tricks” Webinars. In addition, clients are able to inform our product management team and submit ideas for consideration in future product releases.
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