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MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Their platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance.
“Now agents are able to go back and become self proficient. They're able to look at the feedback MiaRec AI gives to them and look at why it's being given …
“Automated call quality evaluation scorecards will replace hours of manpower currently spent by several team leads performing these call evaluations manually. It would also provide a truer agent performance rating …
“Beyond improved QA scores, we’ve seen better agent engagement, shorter resolution times, and an overall increase in guest satisfaction scores. Our training has also become more targeted and effective, thanks …
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