MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Their platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance.
“Automated call quality evaluation scorecards will replace hours of manpower currently spent by several team leads performing these call evaluations manually. It would also provide a truer agent performance rating …
"The feature/functionality of the MiaRec platform has consistently exceeded our customers' expectations. Advanced functions like Screen Recording and CRM integration have helped set us apart from much of the competition. …
“In general, agents feel like they are evaluated in a fair environment.”
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