“In order to promptly fill shifts and fulfill the demands of our clients, our staff found it difficult to effectively communicate with our field employees prior to the rollout of MessageDesk. After we implemented MessageDesk, we noticed that our team was more productive and could respond to client needs more rapidly. Additionally, it made shift transitions smoother because our staffing team could readily analyze and take responsibility for what occurred during the previous shift. Additionally, it provided me with the oversight I need as the company’s owner to ensure that the communication was quick and efficient and client needs were satisfied."