The Megamation team definitely excels when it comes to customer service – from my account manager reviewing a request to the programmers making a change to meet our needs. Most of my dealings are with the Help Desk team, and it is great to know they are only a call away. Ninety-nine percent of the time, my inquiry is addressed by the end of the phone call. Thank you for your on-going support through the years and many years ahead.

I have worked with several different CMMS systems in my 24 years of working in engineering and maintenance. This system is by far the best I have ever worked with. I love the new mobile system we deployed last year in our new packaging plant. All the technicians are using mobile phones to access their work schedule, write new work orders, check out parts from the crib, and complete their work orders. I cannot imagine a more efficient way to do business.

We converted all of our data and transaction history from our 15-year-old legacy CMMS over to DirectLine. This gave us the ability to customize things a bit to fit our particular needs, and to easily create custom report templates and export the reports into Excel. Being able to call Megamation Support and have them shadow me online for assistance when I needed questions answered or training delivered has saved me from banging my head against the wall like I used to. (The wall has less dents in it too.) The cost is very reasonable, considering Megamation maintains the data and the application on their servers. I would recommend DirectLine to anyone looking for a very capable low-cost CMMS solution.

Megamation is great for work orders and I look forward to using it to track new and old buildings. Any time I have had a problem the DirectLine support has been fantastic and very prompt. I would recommend Megamation to all.

Hello, I have been using Megamation since 2008. My experience has always been most pleasant. It is impressive how any and all Technical Support concerns are always addressed and rectified immediately. The software is comprehensive and very user friendly. I would absolutely recommend it.

Megamation has provided timely and professional support over many years now for our application. Your organization’s willingness to customize our application for our specific needs has been refreshing, and I hope that some of the functionality we have pushed for over the years has helped Megamation grow as well. Thank you for your continued support and innovation.

Megamation has become more important to me then email. I can track and quantify the work being done, where before all that information was just lost. Also their service team is world-class. If I encounter a problem I can typically get it corrected the same day if not while I am on the phone with the support department. This is really a multi-level, long-term solution for our work order and preventative maintenance needs.

Your flexibility in assisting us to slowly evolve the system into something reflective of our specific requirements has been wonderful. We are now using the system in our head office and preparing to provide field staff with new tools to enable access on the road to read and close off work orders directly. On completion of that phase we will introduce site staff to the program for the registering of work orders, which is something they are highly anticipating. We are pleased with our partnership, thank you.