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Mavenoid is the scalable support solution for hardware companies. With self-service and live support in one, you’re always ready to help your customers from setup to daily use, to troubleshooting. Companies use their software to help their customers install, use, and troubleshoot everything from consumer electronics and home appliances to electric scooters and robotic lawnmowers. With $20 million in funding from leading VC firms and many of the world’s most iconic brands as clients, their goal is to make technology easy for everyone. Founded in 2017 by a team from Palantir and Google, they have offices in New York, Amsterdam, and Stockholm. As an international virtual-first company, they have office optional culture with Mavens located all over the US and Europe.
“Mavenoid allows customers to take advantage of the wealth of support materials already in place and find what is relevant to them, reducing the need to raise a support ticket …
“We're still very early stage so don't have any dedicated support agents, however, without Mavenoid we might have needed that.”
“Over time, what we noticed was while our case count was increasing—Mavenoid has, in self-service, added just under 30% more cases—we haven’t had to add one more staff member globally. …
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