New technology is not limited to medical equipment. Patients’ education, office management, and electronic health records have all changed dramatically during the past few years. We adopted the ManagementPlus EHR system in December 2009 and have worked to integrate every aspect of our practice into the electronic system.

One of our fondest memories was working with Kevin Sloan, EHR Specialist. Every time we would ask if something could be created or customized, he would answer I don’t see why not. And 9 times out of 10- Management Plus was able to make this happen. Practices work hard at creating work flows that work for their practices. To be able to incorporate the majority of these into your EHR product is of tremendous value. Besides being ophthalmology specific, this is clearly one of ManagementPlus’s strengths.

We all have one or two people in the billing office that know all the intricacies of every insurance company, every code, every referral, what pays, what doesn’t pay. It can be devastating to a practice if that person leaves. What if you could take all that valuable knowledge and build it into your practice management software? Enter ManagementPlus Billing Rules. This tool allows you to totally customize all the ifs, ands, and buts specific to your practice. The end result is less posting errors which means fewer denied claims and more accurate reports. This is one of the most powerful tools I have ever used. We call it “Knowledge Rules!

With our previous system I had a huge folder where I kept all the codes and procedures I needed to refer to. Every time I sent a claim I had to look it up in that folder. Now everything is right in the system. And its all integrated: billing, scheduling, EHR, reports and optical inventory.

Eye practices are unique to medicine. We have exams, tests, and terminology that other specialties simply do not have. Management Plus understands, OD, OS, gonioscopy, 99214 and even sales tax on a glasses case. EHR is far too complex to choose a vendor that has ophthalmology as one of their minor focuses.

E-prescribing is another great feature. I can review all my patient medications and see the list of their current medications. I don’t even have to write them down. I can type in a prescription, send the patient to the pharmacy, and the medication is waiting for them. They don’t have to wait in line. They just walk up to the window and get their medication and check out. It works great.

All of your staff have been very helpful to us over the past couple of years. I want to especially single out Kevin Sloan, who has been our primary contact point with ManagementPlus. Kevin has worked with us to help us understand how the program works, and to allow us to incorporate some of our ideas into the program. Kevin is very calm and patient which has been helpful when we have become concerned about some aspect of the program, which he has then corrected or explained. No matter what problem develops, Kevin can be counted on to come up with a solution. I am looking forward to another great year with ManagementPlus, and working with you and continuing to grow a truly outstanding EHR program.

I wanted to send a note to compliment you on the TEAM you have at ManagementPlus. Without naming names, a recent email from one of your staff to one of my employees with a carbon to myself demonstrated to me what an outstanding group you have within your organization. Just wanted to reinforce that once again. I know that I can never hear enough how good my staff really is. Often times I loose focus and take them for granted.