"Thank you Phil for arranging to speak to me via Skype here in Australia where we are 14 hours ahead of your time. This was the first time we had talked directly with each other over our website and the improvements that must be made. The mini survey provided by you before the discussion was helpful for us both. I was struck over how quickly you were able to comprehend our circumstances; then to provide ideas that will immediately enhance our website to convert people from just looking at our very general home page to something that will interest people immediately in different fields of activity. These ideas will potentially increase sales to a number of different streams of users. In 30 minutes, you conveyed to me the expertise you have developed to get to the core of the matter speedily and so provide real help in a short time, all much appreciated."