Macquarium is a team of thinkers, dreamers, and doers with a deep passion for creating great customer experiences. Thirty years ago, they helped usher many iconic brands into the digital age. As companies face constant industry disruption, they continue to help their clients transform their customer experiences in a digital world. Based in Atlanta, they work with clients across the United States, including Georgia Natural Gas, Krispy Kreme Doughnuts, Mercedes Benz Stadium, Lowe's, and more.
"The Macquarium team kick-started our digital customer journey focus and the content strategy for our field force (Agents, Clients, and Home Office (Backoffice). They laid the groundwork by identifying gaps and opportunities along the journey. As part of our Customer Experience Transformation, we were able to quickly mature our thinking on areas of opportunity."
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