“Herts Fullstop engaged Mackman Research for a second year to conduct an NPS survey. We are a public sector local authority trading company who use the NPS measurement to help us understand our customers’ level of loyalty, year on year against company performance and goals. We have found Mackman Research friendly, helpful and they have always kept us informed with regular project updates. This year they surpassed our expectations by exceeding the target number of responses. They have always been willing to help and will adapt the scope of your research to fit the project budget, if required, whilst still maintaining robust results. We strongly recommend Mackman Research and Herts Fullstop look forward to working with them again in the future.”