“I was very pleased with the business analysis because even though I had ideas on how to do something, the analysis revealed a lot of important things that I wouldn’t have thought myself. During the eBusiness analysis process, everyone had their say: what is important to them, how their work process works, and how to set goals together. Business analysis is, and continues to be very important – it should be performed every year to figure out where to go next and what are your new goals.“