Loris unlocks a world of insight for CX leaders, using their AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve.
“We have actually shaved a little over three minutes of AHT [Average Handle Time] now that we don’t have the agent tag tickets anymore. That has reduced our cost per case by 23%.”






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