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logicdialog delivers intelligent service automation, powered by conversational AI. Their mission is to place conversational AI at the heart of every organisation, regardless of size or sector. Their award winning platform is used to build AI powered digital assistants that drive operational efficiencies and deliver exceptional customer/ resident/ passenger/ patient/ fan experiences. They're currently doing so across the social housing, local government, utilities, transport, education, financial services, sports and leisure, and third sectors.
“Handling high volumes of Covid-19, waste, and council tax enquiries via the digital assistant led to a 15% reduction in calls and emails. We have released customer contact agents’ time …
“Our organisation deals with a lot of complex issues. Logicdialog gives us the opportunity to deal with thousands more queries 24/7/365 in a cost-effective way, freeing up our front-line staff …
“We used Intelagent to facilitate a nationwide public consultation via digital assistant. We secured 3000 additional responses over 10 weeks - many from traditionally hard, disengaged reach customers, which led …
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