Lionbridge FAQs

  • Who is Lionbridge best for - their role(s) within what kind of companies.

    Our technology and AI-powered solutions benefit organizations selling products and services to global customers, no matter what language they speak. We assist people who hold the following positions:
    • Digital Marketers
    • Localization professionals and regulated industries
    • Office users and administrators
    • Procurement professionals
    • Support and customer service teams
    • Content creators

  • How does Lionbridge benefit them?

    Our software empowers companies to create highly personalized, digital experiences for global customers. Lionbridge’s Aurora AI™ is our cutting-edge AI-powered platform. It automates content journeys, ensuring a company can meet growing language demands and localize unprecedented amounts of content faster. Aurora AI is fueled by our AI and linguistic experts, high-quality linguistic data and AI training, and innovative AI technology. It seamlessly integrates into existing technology stacks and helps companies:

    • Access the largest and most diverse language community on the market via Aurora AI Studio™
    • Create customized content to resonate with global consumers
    • Achieve brand voice consistency across every channel and language
    • Increase velocity and scale output
    • Achieve maximum content ROI

  • How technical do users need to be to use Lionbridge's software?

    Our language and content services platform is user-friendly and doesn’t require technical knowledge. Aurora AI™ streamlines processes at scale with the latest generative AI (GenAI) technology and a deep, global network of linguistic and cultural experts. Our customer support and consulting services ensure companies maximally leverage solutions and achieve their goals.

  • What makes Lionbridge a leader in this space?

    We’ve capitalized on evolving technologies to help us grow from a 10-person company in 1996 to today’s powerhouse of 5,000+ employees in 39 offices and 24 countries. Technology is central to our strategy. We actively sought out the best technologies for automation and experts in the field. Our next-generation translation and localization platform, Aurora AI, uses decades of experience and data, the latest language AI technology, and the largest, most diverse community on the market to power any multilingual digital experience.

  • How/why is Lionbridge better than those competitors (or most others in their market)? What about Lionbridge is unique, stronger, easier, etc.?

    We supply AI-powered language and content services to 4,000+ customers across every vertical in 600+ languages. We’re ISO 27001:2013 and ISO27701:2019 compliant and have full certification to the Trust Information Security Assessment Exchange (TISAX). Our customers enjoy 24/7/365 support and a follow-the-sun production model. We also boast a 96% customer retention rate.

  • Which popular or common software does Lionbridge integrate with?

    Lionbridge Aurora AI™ integrates with the leading:
    • CMSs
    • DAMs
    • PIMs
    • DXPs
    • Cloud storage systems
    • Specialty content workflow systems for regulated industries, including Adobe Experience Manager, SalesForce, Eloqua, Drupal, Marketo, and WordPress

    In addition to using Lionbridge connectors for integration, robust APIs and other connectivity methods (such as Robotic Process Automation (RPA)) can integrate Aurora AI into any system.
    Aurora AI is part of Lionbridge’s localization services. As such, it doesn’t have a separate pricing menu. This approach allows our customers to use the most advanced localization platform optimized for performance. We bring all resources and attention to their content on every project.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Lionbridge. If it's not simple, use broad estimates or ranges for typical setups.

    Aurora AI™ is part of Lionbridge’s localization services. As such, it doesn’t have a separate pricing menu. This approach allows our customers to use the most advanced localization platform optimized for performance. We bring all resources and attention to their content on every project.

  • Does Lionbridge offer a trial or free download available?

    We don’t extend a free trial option, but users can easily set up an account or experience distinct platform features via a self-serve demo. The demo enables you to use a data test set to run reports and see how to expertly manage your localization. A demo of the Lionbridge Aurora AI™ or Aurora AI Studio™ is available upon request.

  • Does Lionbridge offer any kind of training/education for their product?

    Our solutions are intuitive for users. Customer success teams help you set up projects and maximize your results.

  • Describe the implementation process and timeline for Lionbridge software.

    Lionbridge is highly invested in our partnerships, and we ensure success through our comprehensive onboarding process. We consider customers’ unique requirements during the onboarding process. As such, a company’s particular needs and project complexity drive onboarding execution. Generally, it takes only 1-2 days to set up technology.

    Often, companies erroneously believe they’re locked into using a current Language Service Provider (LSP) because switching vendors will be too difficult. This isn’t true; we frequently onboard customers seeking a change. Our Smart Onboarding™ process empowers companies to take Translation Memories (TMs) with them, and we always ensure a smooth transition.

  • What are the Lionbridge support options? List all.

    Lionbridge offers numerous support options for individuals and organizations via our customer success teams, support teams, and knowledge base articles.

  • Do Lionbridge’s solutions include AI?

    Lionbridge uses cutting-edge AI technology to take automated translation, localization, and content generation to new heights. We have a dedicated team of AI experts, and we’re deeply familiar with AI’s predecessors, including Machine Translation (MT). Additionally, we’ve built our AI usage on our TRUST framework, which emphasizes steps we take to ensure responsible, secure, transparent, and reliable AI usage. You can choose Lionbridge to safely explore AI-powered solutions for all your language and content needs.