"We had to rely heavily on our corporate teams to manage incidents, [and] we had limited availability to make an impact with a single carrier. And so, also, our ability to multiply our partnerships, improve our support scenarios, and the resilience in our networks. That, and increasing the resilience and uptime that our company requires [led to our reaching out to Lightyear]."
"Before Lightyear, we were managing circuit acquisition and implementation out of an Excel sheet, which wasn’t a big issue when you’re opening 6 stores per year. As we started to hit double digit store openings per year, it became clear this wasn’t going to continue to work."