Lightspeed Restaurant (U-Series)

“One of the things that we’re able to do is we can look at our stores and you can sort them over here, where I’ve got stores with the highest repeat number. Stores like the Renaissance Center and Huntington Center are two stores that are in downtown office buildings. When I see 76%, no matter what the customer surveys and all that says, it means customers are coming back. 76% of every customer that’s coming into this place, is coming back over and over again because they work in that same building. When I do see stores at the bottom here, it’s either new store or the stores that are not being run that great. I have to take out the new ones because the new ones haven’t been around a while but I see Avenir, this store has been around over a year and Avenir, it’s in Milwaukee and it only has a 43%. We know that there’s an opportunity there that we lost customers, they’re not coming back and we’re going to have to work hard on bringing them back again.”