"We discovered we had ideas about what we needed after our purchase during implementation that we never would have thought of before we got into using the software, and these were issues that were definitely particular to our company. The TLM support staff is just awesome at responding and delivering updates when we need them. After the initial implementation and validation, which was super easy with the pre-written templates they provided with videos of the testing protocols, we are off and running and couldn't be happier. Their new web app is adding features quickly and we'll soon be able to support most of the document related tasks via the web app, which is a huge bonus for us as we can still keep our data in-house, which was important to us to minimize the risk to our customer's proprietary data, but utilize a web based interface for most of our employees. At first we thought that their split technology approach to the software was going to be an issue, but now that we are using both the desktop and web interfaces we totally get it. Without their desktop application, getting the changes we needed delivered promptly would have been impossible, as web technologies just aren't built for that approach. The web/cloud is great when the same thing works for everyone, but a quality management system needs to stay flexible and responsive enough to react to each company's needs to evolve, when they can see what that need truly is. The staff behind TLM seems to be one of the few QMS software companies who understand what the evolution of progress actually requires This was a big decision for us, and we are completely confident that we nailed it! We highly recommend TLM to anyone wanting to evolve their quality system into a driver for their organization's evolution towards progress."