"We use Q&A over SunSystems. We also have datalinks over five separate systems as well that allows us to, within one report, to pull system figures from, say, our sales ledger but also from the accounts package as well which is brilliant in terms of some of the analysis work that we do. The great thing about Q&A is it’s really easy to develop the datalinks. Adding an additional system is quite a straightforward task and also it's really straightforward for training people so that new staff can quite quickly get up to speed with report writing which is something they wouldn’t be able to do with more complex systems but they can quite easily do it in, particularly in, the Excel version of Q&A."