Kommo FAQs

    • Who is Kommo best for - their role(s) within what kind of companies.

      Messenger-based sales solution for SMB owners and entrepreneurs

    • How does Kommo benefit them?

      Generate leads, track contacts, connect all communication channels and automate repeating tasks with ease.

    • How technical do users need to be to use Kommo's software?

      No deep technical knowledge required. A team can get on board and make their sales process more productive within one day.

    • What makes Kommo a leader in this space?

      It's the first messenger-powered CRM in the world, helping you to build stronger relationships and offer clients a cohesive experience as they are passed from marketing to sales to support and beyond.

    • Who are Kommo's biggest competitors (3-5 companies)?

      Drift, Pipedrive, Intercom

    • How/why is Kommo better than those competitors (or most others in their market)? What about Kommo is unique, stronger, easier, etc.?

      It's the only messenger-powered CRM built specifically for selling with messengers.

    • What kind of features can customers expect Kommo to release in the near future? And longer term?

      WhatsApp integration, expansion of chatbot commerce tools.

    • Which popular or common software does Kommo integrate with?

      Google Suite, Aircall, Mailchimp, Stripe, Facebook Messenger, Instagram, Telegram, WeChat, Skype, etc.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Kommo. If it's not simple, use broad estimates or ranges for typical setups.

      The Base plan ($15/mo per user) provides the most essential features for leads management. The Advanced plan ($25/mo per user) opens more advanced automation features, along with a visual chatbot builder. The Enterprise plan ($45/mo per user) offers a full array of features, including an AI chatbot power-up and more.

    • Does Kommo offer a trial or free download available?

      Yes, 14 days trial period, no credit card required.

    • Does Kommo offer any kind of training/education for their product?

      A personalized demo is offered to each trial user and free onboarding is provided by account management on request. Our partners can help with custom development, consulting and other complex needs.

    • Describe the implementation process and timeline for Kommo software.

      This cloud solution does not need to be set up - log in and you're good to go. Our team can assist with onboarding to speed up the training process.

    • What are the Kommo support options? List all.

      Support is available free of charge during business hours through email, messengers (in-app chat, Facebook Messenger, Telegram & Skype) and phone.

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