Kbee in 2019, their B2B SaaS product (their first company) was growing and they needed a help center. They quickly put together a Google Doc that they published to the web. It was ugly and hacky, but it worked! This started falling apart as their product grew, so they bit the bullet and moved to a professional help center solution. This worked for a while but came with it's own limitations. The biggest issue was the lack of collaboration. As a remote team, they love using Google Docs to work together to make content. They found ourselves creating content in Drive and then manually moving it over to their help center. Neither of them looked forward to doing this, and always dreaded the process of updating their help center.