“We've seen fantastic results with Kapa.ai, recently achieving a 20% monthly reduction in support tickets and significant productivity gains for our Technical Support Engineers. Kapa.ai now handles over 11,000 questions monthly from developers via our public documentation, in-app assistance, and Discord community.”
“Kapa is like your know-it-all friend. It dramatically improves the speed and accuracy of finding the answers to your tasks. For example, when an issue comes in, Kapa cuts the research process in half by identifying the topic, drafting an answer and referencing relevant sources that streamlines the support process in Zendesk.”
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