KAMIND IT has demonstrated an expertise that has been supported and endorsed by Microsoft. They literally have ‘written the book’ on Office 365. This expertise and relationship allows them to have direct access and communication with Microsoft teams to understand the future of products, but most importantly, the technical issues surrounding Office 365. We are using them as a consultant to go beyond productivity apps and into solving other issues such as VOIP using the Office 365 app. The Office 365 platform is under constant development and is very dynamic. Smaller, less experienced IT providers may not understand the ‘innuendos’ of the Microsoft development process. As a result, researching technical capabilities and developments with these providers may end up getting no answers where KAMIND IT can just call and get the answer. The Office 365 platform is ‘agnostic’ to business communication and productivity applications. A business may have unique or propriety software deployment needs and KAMIND IT has experienced IT staff to seamlessly integrate these custom applications into Office 365. I would not want a less experienced team doing these deployments because they will not understand all that 365 has to offer, which could lead to not fully realizing the potential of Office 365 and the custom app. I also would not want a less experienced team to manage a conversion and rollout. Any platform change affects culture and KAMIND IT understands how sensitive change management is to all organizations.

KAMIND and Office 365 are the easiest referrals we give. Our clients relocating to the area for business often ask us whom they might contact for a range of services, including IT support. I just tell them; ‘Call Matt and get Office 365.

After a couple of years of rapid company growth, we were abruptly faced with a software audit which we simply didn’t have time to deal with. KAMIND IT stepped in and took care of everything for us. They made the whole process seamless and we couldn’t have survived the audit without their help.

Making the move to Office 365 was pretty much a no-brainer. I have better employee satisfaction with the tools that we have, I’ve expanded my service offerings, reduced costs, and we’re more efficient with the resources that I have.

There is no comparison on price. KAMIND IT is responsive and worth every penny that we pay them. They know their stuff, they are proactive and really care about happy customers. Matt and his team truly understand business in general. This allows them to customize the solution to any unique business model. On a scale from 1-10 customer satisfaction we are at an 11.

I would say that while the cost of the IT services is not the least expensive, that KAMIND IT really does look for every way which will reduce the cost of the services needed, including teaching you (or your staff) how to do it yourself if you want to be self-sufficient. The services offered are dynamic and can adjust to the ebb and flow of business very easily. The reason that we initially switched over was not the cost of the services, but how the service was going to make my office more efficient. The efficiency that my office now has allows us to be more productive, and more profitable. However, part of the efficiency of a cloud based service is how effectively issues are dealt with (on the IT side) when problems do occur to either re-establish service or to get problems fixed. KAMIND IT has a very quick, same day/same hour response time to issues and that is really where the value of their service is and why I would question going with a cheap start up as they will be overworked, and have a long problem turn around, which could cost days of productivity. I have to say that KAMIND IT has done everything to try and reduce not only our overall IT budget, but also to eliminate our dependency on KAMIND IT for future services. They take a very objective view over what services are needed to make your company work, and what will make it not productive. KAMIND IT has steered us away from products, and eliminated products which were unnecessary – not for their own monetary gain, but for the needs of our company. Office 365 does really provide a VERY customizable, user friendly base which can change multiple times throughout the year depending on how the company grows, or needs to quickly downsize. Our company has required very unique needs over the years, and KAMIND IT has always been very understanding of our business needs and what it will need on a go-forward basis.

Jake Johnson with KAMIND has been invaluable with the transition of my clients to hosted Exchange. He always went above and beyond to answer my questions. From new clients with a simple set up to clients with an already established Exchange presence, Jake was there to lend a helping hand!

KAMIND was outstanding to work with from the switching over of systems to addressing any follow up questions we have had and we would highly recommend them to anyone considering a Microsoft Office product.

As the global IT Manager, I need to be able to react quickly from wherever I am, be it on the slopes, the trails, or the beach. Microsoft Office 365 cloud-based services give me that flexibility.